Our doors open from 10:00 AM to 21:00 PM.

Our Store is located in Citymall, Dora Highway L1.

A delivery charge will be added to your purchase amount depending on the city of your shipping address. However, any purchase amount equal to or exceeding 200 USD will be delivered free of charge for delivery all over Lebanon.

Exchange are only accepted within 14 days from date of purchase receipt.
Refer to 'Exchange & Refund Policy' for more details.
For non-faulty Items, customers may choose to exchange their item by another, receive a Gift Card, or obtain a Return Voucher, which is valid for 12 months only.

Your order number is created after you've successfully submitted your order online.
This will be displayed on the order confirmation page, and featured in all emails received thereafter.
You can also check your order number directly under 'My Account'.

If your purchase hasn't arrived yet by the expected delivery date, please check your email as you may have have received a notification that your order has left our warehouse.
Please note that during sale periods and promotions, delivery times may be longer. Feel free to call us anytime to inquire about the status of your order.

You can cancel your order when your order status is set as 'Order Accepted', before it's set to 'Under Processing'.
Please refer to our 'Cancellation Policy' for more details.
If you order has already been processed and shipped, please wait for delivery then schedule a return.
Please refer to 'Exchange & Refund Policy' Policy for more details.

To see photos of the products, please send a picture of the item you wish to view to the Whatsapp number listed on our 'Contact Us Page'

For any questions related to the product please contact us on WhatsApp number showing in 'Contact Us' page or call us.

• Your order will be delivered to the shipping address you provided during checkout.
• We'll notify you in advance via email and/or SMS about the exact delivery date.
• If the delivery date doesn't work for you. Please let our customer service team know in advance so we can arrange another date.
• If you're not home on the delivery date, don't worry. You'll receive an email, and we can schedule a new delivery date.
• After two delivery attempts, if we still can't deliver your order, it'll be returned to our store and refunded, minus the delivery fee if it was paid.

Please check you SPAM or Junk folder first.
You are also kindly requested to add us to your contact list as this will avoid our emails going into those folders.
If you haven’t heard from us, please send us an e-mail and we will do our best to resolve your issue quickly or call us ‘on phone number showing in 'Contact Us' page.

Orders are typically processed within 2-7 business days from the date of your order.
Our warehouse operated Monday to Friday during regular business hours, except on national holidays when it's closed. During sales periods or lockdowns, processing may take longer. You'll receive an SMS and/or email notification once your order is shipped.
If an item you ordered is out of stock for any reason, we'll notify you via email or phone call.

a) Explore products on our Home Page or through the main menu categories like Homeware, Decoration, and More. Utilize filters for color, material, or brand, and search by description or code.
b) Add items to your cart and proceed to checkout. Create an account or sign in if not already done. Double-check your cart and apply any available promo codes.
c) Fill in your information and shipping address during checkout. Choose your preferred payment method and shipping option, including standard or express delivery.
d) Add any special comments like gift wrapping. Agree to terms of service and press 'Order With An Obligation To Pay'.
e) Upon placing your order, you'll receive an email confirmation with an order number. Check your inbox, including spam/junk folders, for further details and tracking information.
f) Our team will process your purchase once payment is cleared. You'll receive another email once your order is confirmed and shipped.

If you aren’t able to collect your order yourself and payment was made using a Credit Card, Debit Card, Gift Card or e-Voucher, then you can ask someone to collect your order for you and you should inform us by written or from sales history message about the person details.
They will need to bring with them a copy of your 'Order' email and either their ID, passport or driving license.

Store prices are guaranteed online: you are charged for the same price you would pay if you visit our physical store.

You may add items in your ‘Wish List’ for temporary hold so your favorite picks don’t go anywhere! Make sure you double check them before adding them to your Shopping Cart.
Once you have added your favorite item in your shopping cart, you can continue your shopping by pressing ‘Continue Shopping’ or click on ‘proceed to Check out’ once all is finalized.

Yes, simply call our customer service on +961 1 905 050 and provide him with the details of the items you wish to order. Our team is available every day from 10am - 20pm, and can also be reached via e-mail 'customerservice@homeanddeco.com' or WhatsApp at +961 76 555 520.

Simply navigate to your cart and locate the promo code section on the right-hand side. Enter your promo code into the designated box and press 'Apply'. Your discount will be applied directly to your order. If there are any issues, an error message will appear.

How will I know if my order has been received by Home Deco and More? Once your order is placed, you will receive an 'Order Confirmation' email. Additionally, our customer service team is notified immediately. They will verify stock availability and payment details. You may also receive a notification via email or SMS with delivery details. If there are any issues with your order, our team will promptly reach out to you.

How can I order online and pick up my item from the store? (Click & Collect) Simply place your order, enter the shipping address, and choose 'Click and Collect' in the 'Shipping Method' section. Once your order is ready for collection, our customer service team will either call you or send you an SMS to inform you of the pickup date and time.

Unable to collect your order yourself? (Click & Collect) If you're unable to collect your order in person and payment was made using a Credit Card, Debit Card, Gift Card, or e-Voucher, you can designate someone else to collect it on your behalf. Simply inform us in writing or through the sales history message with the details of the designated person. They will need to present a copy of your 'Order' email along with their ID, passport, or driver's license.

As soon as your order is placed, you should receive an e-mail 'Order as soon as your order is placed, you should receive an 'Order Confirmation' e-mail and in parallel our customer service team is notified.
They will double check the stock availability and payment details and they should send you a mail or SMS with delivery details.
In case there is any issue with your order they will be contacting you.

Just go to 'Order History and Details' in My Account, you'll see the status of your order:

Ordered, Shipped or Delivered. Feel free to call our Customer Service anytime to track your order and get updated. Once you place your order, you'll receive an email with an order number, which you can use to track your purchase with our customer service.

Simply place your order, enter the shipping address, and choose 'Click and Collect' in the 'Shipping Method' section. Once your order is ready for collection, our customer service team will either call you or send you an SMS to inform you of the pickup date and time.

Your security is very important to us.
If paying by debit or credit card, Areeba provides safe and secure checkout by encrypting your credit card information using SSL. For more information about our secure checkout, please read our 'Secure Payment Policy'.

Yes you can pay by credit card upon delivery. Just notify our customer delivery in order to make sure driver will take with him the wireless CCM machine.

The currency you wish to shop and pay with, will default to the currency of the region you are browsing in, which you can change at the top left hand side of the homepage.

We are sorry to hear that, please wait 30 minutes as it may be a delay from our system.
Please check if the e-mail is in your Junk Inbox.
If you still haven't received your confirmation, please contact our Customer Service team through the 'Contact Us' page.

We currently accept payments through Visa, Mastercard, American Express, Cash upon Delivery.

The default currency is in USD. If you want to pay with foreign currency, the latest exchange rate of your bank card will apply.

In case you need an official invoice, this document can only be generated after the delivery is done. So all you need is to inform our customer service and they will send it to you by e-mail.

An authorization will be placed on your card when you successfully place an order online.
You may receive a notification from your bank at this time, depending on your communication settings.
This charge is temporary and will only be confirmed once your order has been processed by our warehouse.

The sale prices of items displayed on our e-commerce platform are excluding VAT.

This could occur due to reasons such as a mismatched CVV number, incorrect card details, or connectivity issues. If you encountrer such issues, you'll receive an instant message on your order review screen. If the problem persists, please contact your bank to check for any card related issues.

Promo codes may not work due to specific terms, expiration dates, non-redeemable cash nature, inability to combine with other offers, and potential single-use limitations; conditions may also apply to particular products..

An authentication system for your online purchase that will protect using your card.As part of the fight against fraud and in order to secure your transactions, we trust 3D Secure payment.
This is an authentication system for your online purchases made to help protect you from a hazardous or falsified use of your card. It is also called 3DS, Verified by Visa, MasterCard SecureCode or even SafeKey by Amex.

The cardholder authentication procedure is simple and requires three simple steps:
(a) Validate your basket, choose your delivery method, choose your payment method, this will take you to the 'Secured paymetn gateway' and enter your card details.
(b) After verification, a 3D Secure window opens: your bank asks you to enter information allowing you to authenticate. In most cases, this involves entering a one-time code that is instantly communicated to you by SMS, answering a personal question or entering your date of birth.
(c) After validation of the previous step, and once your payment has been accepted, your purchase will be confirmed.

If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current and valid.
Please note that some financial institutions require customers to activate their card for online shopping, and they may set a daily limit.
Please contact your financial institution for further assistance.

Upon delivery:
(a) The customer is required to check the condition of the packaging and the conformity of the product delivered, and to issue if necessary any reservations on the carrier's delivery slip.
(b) We require a signature (date and time received) from the customer on the delivery note, send to your delivery address as specified in your order, as soon as goods are delivered. Customer accept that evidence of a signature, done by himself or anyone at the delivery address, is evidence of delivery and fulfillment by us.
The goods are on customer responsibility from the time we deliver them to the Shipping Address provided on order.

Please contact our 'Customer Service' team with your Order ID and the correct address handy. We'll investigate your request and get back to you promptly.

We deliver all over Lebanon. Please refer to 'Delivery & Shipping Policy' for more details.

For orders above 200 USD, delivery is free of charge. Otherwise, the delivery fee will depend on the delivery location. Deliveries are made between 9:00 AM and 7:00 PM across Lebanon using various delivery methods. Please visit our 'Delivery & Shipping Policy' for more information.

We deliver all over Lebanon within a maximum period of seven days. Our Logistic Team is fully operational. However, please note that during sales or lockdowns periods, there may be delays in deliveries.

Please refer to our 'Exchange & Refund Policy' for more details. Mainly you should do the return in our store.

Delivery to all cities within Lebanon, within 2-7 business days from date of purchase. Please refer to 'Delivery & Shipping Policy' for more details.

If you wish to split an order into multiple addresses, then you need to place multiple orders and specify an address for each order.

To check the status of your order, please visit 'My Account' -> Order History.

If you've received an incomplete order or notice any missing items, please visit the 'Contact Us' section and send us email. Include your order number along with details of the missing items(s), such as name and number. Our team will investigate your request and respond within 2-3 business days.

If you missed the delivery attempt, you'll receive an email notification and a notice will be left at your delivery address. Please contact the telephone number provided on the notice to reschedule delivery. We'll make two more attempts to deliver your order within the next 6 days if we couldn't reach you during the scheduled delivery time. If all delivery attempts fail and the package is returned to our warehouse, your order will be cancelled, and you'll receive a refund in the form of a credit note within 5-7 business days.

To change your delivery address, you must communicate with the 'Customer Service' before order status is set to 'Under processing'. If order is under processing you cannot change.

If your order hasn't arrived by the expected delivery date, please check your email (including your junk/spam folder) as you may have received a notification that your order has been dispatched from our warehouse. Please be aware that during sale periods and promotions, delivery times may be extended. Feel free to call us anytime for an update on your order status.

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

You must accept the order upon delivery. However, if the item does not meet your expectations, you can exchange it in-store.

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatching the rest of the order.

Although items do come back in stock, product availability depends on the brand's stock so we cannot identify when an item will be back on the e-shop.
To keep track, simply fill your email in 'Notify me when available', than as soon as item is back in stock you will be notified by e-mail.

Delivery time is usually between the hours of 10:00 am till 17:00 pm.

If your parcel is damaged in-transit, if possible, please reject the parcel and get in touch with our Customer Service.
If the parcel has been delivered without you being present, please contact customer service within the next 48 hours.

Kindly check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available.
In this case, we will refund you the corresponding amount for this item.
Refer to 'Exchange & Refund Policy' for more details.
If you have not received any e-mail in your inbox or junk mail, please contact our 'Customer Service' and will we reply to you as soon as possible.

If you have received an item which is defective or different to the one purchased, we will refund these items. Please refer to 'Exchange & Refund Policy' for more details..

If there is any issue related to the quality of items or parcels delivered, please contact our 'Customer Service' Department within 24 hours after receiving your order for any assistance.

Customer will be required to arrange his own shipping or come to our store in Citymall L1-L2, Dora Highway, Beirut Lebanon and do the exchange.

If you have received an item, which is different to the one purchased, you can exchange these items, please refer to 'Exchange & Refund Policy' for more details.

Please check your email inbox and/or Junk folder. If you haven’t heard from us, please send us an email to 'customerservice@homeanddeco.com' and we will do our best to resolve your issue quickly.

If you have received an item which is defective, we will refund these items. Please refer to 'Exchange & Refund Policy' for more details.

As per our policy, the eligible items can be returned up to 14 days only.

As per our policy, the gift card and vouchers cannot be exchanged.

Refund is only made in case of faulty Items/manufacturer defect or in case of out of stock. No Refund are accepted after 7 days from date of purchase receipt.
Please refer to 'Exchange & Refund Policy' for more details.

Customer will be required to arrange his own shipping or come to our store and do the exchange.

For product purchased in promotion or discounted for more than 50% of its price, we cannot accept exchange.

For any gift returns, please ensure you have a gift voucher to return the gift, than please visit our store.

Exchange are only accepted within 14 days from date of purchase receipt. Customer shall visit our store to do necessary return/exchange transaction.
 The original POS Purchase Receipt or Sales Invoice or Order Confirmation or E-commerce Order Reference is mandatory to process either Exchange or Refund.
'Exchange & Refund Policy' for more details.

Yes, we do offer eGift cards. To explore this service, simply visit our website and look for the eGift Card option under “Orders”. Our eGift cards are exclusively purchased online and delivered via email. They can only be used for online transactions at homeanddeco.com. Upon receipt via email, recipients will find a unique code to redeem exclusively at homeanddeco.com during checkout. It's a seamless and convenient way to enjoy a premium online shopping experience with us.

Please note that for gift returns, you will need to have a gift voucher to facilitate the return process. Kindly visit our store to initiate the return.

No this service is free of charge.

When ordering online, you have the option to send the item as a gift and have it wrapped. During checkout, please ensure to tick the 'gift wrap' checkbox. Additionally, you can include a personalized text message.